First and foremost, they took care of my precious with gentle hands and a caring heart. They always let me be right there in the midst of it all, letting me take the lead and allowing me to be as hands on as possible. They taught me how to administer medicine and bath her incision with full support and encouragement. They tended to not only my daughters needs, but also looked out for me and my Mom.
Though I brought my own pump, they offered theirs (it's the highest grade) and they let me keep all the attachments (they were brand new and compatible with my machine). Because I breast feed, all of my meals were free and they gave my Mom a button to wear to receive discounts in the cafeteria. They had a snack room on both floors that were available to us at any time. Though I brought my own so I didn't need them, I was offered pajamas and toiletries to shower. Most important, there wasn't a rule about visiting hours so my Mom was able to come and go 24 hours a day. Even more important, they would not allow visitors unless I authorized them; that protection is so important!
The staff at the front desk, the staff in the waiting room before getting her CT Scan and pre-op bloodwork, the woman that did her CT Scan, the three ladies that drew her blood, the staff in registration, the staff that assisted us during the wait during surgery, the staff in the cafeteria, the housekeeping staff, the room service staff, the lady in the gift shop, the lady that called a week later to check on us and our experience and every single doctor and nurse that came in contact with my daughter in the PICU and 7th Floor... AMAZING!!! Besides one glitch, our experience with Banner Health Cardon Children's and it's staff was phenomenal!!!
I wish I had logged the name of each person but unfortunely I didn't always remember to; I did get a few:
Misha (the very first nurse that took care of Felicity; I adored her so)
Julie
Justine (though we had her for only a brief time before moving, she was super sweet)
Aimee
Dionne (she came on after a really rough day and made everything better again)
Laura
Kimberly
Johnie (she actually looked up Craniosysnotosis learn and then talked with me about it. Once Felicity's eyes opened, she asked to hold her; touched my heart)
Patrick (he did a little skit for her to distract her while taking her vitals)
Jonwana
Jessica (she told the funniest stories)
Terry
Debbie
Dr. Farrell
Brittany
Necsi
I am eternally grateful!!!
